📦 Shipping & Processing
Processing Time:
• Custom portraits are created within 2–5 business days after receiving your pet photo.
Shipping Time (U.S. Only):
• Delivery takes 1–8 business days, depending on your location.
• A tracking number will be sent once your canvas print is shipped.
🎨 Mockup & Approval
• A digital mockup will be emailed to you for approval before your portrait is finalized.
• Please review it carefully — no changes can be made after approval.
• Be sure to check your email (and spam folder) promptly to avoid delays.
⚠️ Returns & Refunds
• All items — including digital portraits and printed canvas versions — are custom-made and therefore non-refundable.
• We do not accept returns, cancellations, or exchanges once your order is placed and the mockup is approved.
• Please make sure your uploaded photo and personalization details are accurate at checkout.
💬 Questions?
If you need help, feel free to contact us anytime at hello@dillonsplace.com. We're happy to assist!