📦 Shipping & Processing
🕒 Processing Time
Your custom portrait preview is created within 24 hours after we receive your pet’s photo.
🚚 Shipping Time (U.S.)
Once you approve your design, your canvas is printed and delivered within 3–6 business days.
You’ll receive a tracking number as soon as it ships.
🎨 Preview & Approval
- We’ll send you a digital preview within 24 hours
- You can request changes if needed
- We only print once you LOVE your artwork
We carefully review and enhance every photo — adjusting lighting, clarity, and details if needed — to make sure your portrait turns out beautifully even if your original photo isn’t perfect.
👉 Keep an eye on your email (and spam folder) so we can finalize your design quickly.
🛡️Returns & Refunds
Free Replacement for Damaged or Defective Items
If your canvas arrives with any damage or defects, don’t worry, we’ll make it right.
Simply contact us within 7 days of delivery and include a photo of the issue. We’ll take care of the replacement at no extra cost.
If there’s any issue and your canvas does not match the approved design, please contact our support team at hello@dillonsplace.com — we’re here to help.
Because each piece is custom-made, we’re unable to accept returns for items that match the approved preview and have no defects.
We’re fully committed to your satisfaction and are always here to help with any questions or concerns.
💬 Questions?
If you need help, feel free to contact us anytime at hello@dillonsplace.com. We're happy to assist!